Billing FAQ's

What is the best time to call the billing office?
The billing office is open from 8:00 am to 5:00 pm Monday through Friday, CST.
You may leave voice mail 24 hrs a day at 405.705.0018 or 1.800.778.8480. 

Where should I call with a billing question?
If you have questions about your bill, or you would like to pay a bill by phone please call our billing office at 405.705.0018  or 1.800.778.8480.
Please have the following information ready:

Insurance Card, all correspondence from insurance company, and/or Bill from Heartland Pathology.

Can I pay my bill on-line?
To Pay your bill on line, please have your account number and credit card available.
We accept Visa, MasterCard and Discover with no additional fee for on line service.
To prevent overpayment, please review your checkbook and credit card history before entering your information.
You may click here   Pay my Bill  or use the Pay My Bill  tab on the Home Page.

Why have I received a bill from Heartland Pathology Consultants, PC ?
The bill you have received represents charges for anatomical  laboratory services performed by Heartland Pathology Consultants, PC. Pathology services are not part of your Physician or Hospital bill and are billed to you directly from our laboratory.   Any patient responsibility, including deductible and/or coinsurance, based on your member agreement with your health plan will be billed to you once your insurance has processed your claim.  This will be reflective on your billing statements as well as your Explanation of Benefits (EOB) from your insurance.

Additional Reasons for receiving a bill:
1. No response from insurance company: Sometimes we don't know the reason why an insurance   company does not pay.  If they have not responded with a payment or a denial within the time specified it becomes your responsibility to resolve this matter with your insurance company.

2. Unable to identify patient due to incorrect name or ID number: If your insurance company knows you as "Robert," and you go by "Bob."  Insurance companies are unable to identify you when the name and ID number on the claim are not an exact match with the name and ID number listed on the insurance card.

3. Coinsurance, co-payment or deductible: This is the amount due from you as determined by your insurance plan. Please review your policy. Deductibles must be paid before the insurance company will begin to make payments. Sometimes the laboratory claim reaches the insurance company before the doctor or facilty claim.

Can you bill a Worker's Compensation claim?
Yes, we normally can bill Worker's Compensation, but we need this information: your social security number, the name of your employer, the date of injury, your Worker's Compensation claim number and the name and address of the Worker's Compensation carrier. (The carrier is usually your employer - in some states, it's the Worker's Compensation Commission.)

How can I make a payment on my account?
Payment can be made on this web site, over the phone by using VISA, MasterCard, or Discover. And, of course checks, and credit card information may be mailed in.  Please make sure your account number is included to insure correct posting. There is no additional fee for using the pay by phone or web site service.  Please call 405.705.0018 or 1.800.778.8480 to pay by phone.

I lost my job and can't pay my bill, but I will when I can. Is there anything I can do to keep this from going to a collection agency?
Yes.   Call us at 405.705.0018 or 800.778.8480.   Ask if you can set up a payment plan. Then make the agreed payments monthly. We will gladly keep your account in house when kept current.

Why did I receive a bill from the hospital and the physician's office?
The hospital bills you for the use of their facility and the supplies used during your stay.
The physician or specialist bills you for services that he or she performed.

Will you bill my primary insurance organization?
Yes, we will gladly bill your primary insurance. We will need a copy of the front and back of your cards. Or, we will need your insurance organization's name and claim address, your policy and group numbers, and the policyholder's name and employer. If the insurance does not respond in a reasonable amount of time a statement will be released to the patient. This bill remains your responsibility. Contact the insurance company and see if any additional information may be needed from you. You may fax info to 405.705.0029.

Will you bill my secondary insurance organization?
Yes, we'll bill your secondary insurance organization,  we will need your insurance organization's name and address, your policy and group numbers and the policyholder's name and employer. We will file your secondary insurance once as a courtesy.

How can I find out if my insurance company has paid this claim?
Please read your bill carefully. A line item adjustment will be printed on your first bill, if we have received payment from the insurance company. If you are still uncertain, you can either contact your insurance company directly or contact the Patient Billing department at 405.705.0018 or 800.778.8480. 

Why didn't my insurance pay this claim?
You should have received an explanation of benefits (EOB)  from your insurance carrier that explains in detail the services that were either paid or denied. If you need further assistance determining the reason(s) why your insurance company did not pay for the performed services, please contact your insurance carrier directly.

How does billing work if I have insurance that Heartland Pathology Consultants, PC,  is not contracted with?Heartland Pathology Consultants, PC, will send a claim to your insurance company but you may be responsible for the full dollar amount billed.

How long will it take before my insurance company responds to this claim?
Please allow your insurance company 4 to 6 weeks from filing to process your claim. If your insurance claim has not been processed in that amount of time, contact your insurance company directly for further information.

What do I do if the information shown on the Heartland Pathology Consultants, PC, bill does not match the information I've been provided by my insurance company?
If you have received an explanation of benefits (EOB) from  your insurance company that shows different information than the bill you have from Heartland Pathology Consultants, PC, please forward a copy of your EOB to us. You may fax this information to 405-705-0029 or mail a copy of the EOB to: 

HPC Billing Office
PO Box 26343
OKC, OK 73126

Doesn't Medicare and or Medicaid pay for all laboratory testing?
No. Medicaid coverage is limited to your individual eligibilty. Please check with your case worker regarding your coverage. Medicare rules allow payment for most procedures. Medicare patients must meet their annual deductible and a 20% coinsurance. If you have a secondary plan, and claim has not been filed, please let us know. 

I have questions regarding my treatment and diagnosis?
If you have questions about your treatment, diagnosis or other medically-related questions, contact your health care provider.

How long does it take to get my lab test results?
The Laboratory results will be available based on the type of test and procedures involved in order to obtain results. Most results are available to your physician the day after receipt of specimens by the laboratory*.  Some specialized tests may take more time.  *Please check with your physician to see what timeframe he has for reviewing and relaying lab results to you, along with his comments and recommendations.

Do I get my results or does my physician/surgeon get the results?
The results will be made available to your Primary Care physician or ordering provider. Results can be sent to other physicians or you may request a copy of your results by contacting our medical office at 405.715.4500. You will be asked to provide positive identification and sign an authorization for release of your medical information.

 Heartland Pathology Consultants, PC
 3509 French Park Drive, Suite D
 Edmond, OK 73034

 Main Office        405.715.4500
 Main Office Fax 405.715.4519
 Billing Inquiries 405.705.0018  Fax 405.705.0029

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