Why have I received a bill from Heartland Pathology Consultants, PC?
The bill you received represents charges for anatomical laboratory services performed by Heartland Pathology Consultants, PC. Pathology services are not part of your physician or hospital bill and are billed directly to you from our laboratory. Any patient responsibility, including deductible and/or coinsurance, based on your member agreement with your health plan will be billed to you once your insurance has processed the claim. Your billing statements will reflect this as well as your Explanation of Benefits (EOB) from your insurance.
Additional Reasons for receiving a bill.
- No response from your insurance company: Sometimes we don’t know the reason why an insurance company does not pay. If they have not responded with a payment or denial within the time specified, it becomes your responsibility to resolve this matter with your insurance company.
- Unable to identify the patient due to incorrect name or ID number: the name and insurance card number provided by your physician or medical facility must be identical to the name and insurance number listed on your card or the insurance company will be unable to process your claim.
- Coinsurance, co-payment or deductible: This is the amount due from you as determined by your insurance plan. Please review your policy. Deductibles must be paid before the insurance company will begin to make payments. Sometimes the laboratory claim reaches the insurance company before the doctor or facility claim. If you believe that the insurance company processed your claim incorrectly you will need to contact them as you know your plan benefits.
Where should I call with a billing question?
What is the best time to call the billing office?
How can I make a payment on my account?
I lost my job and can’t pay my bill, but I will when I can. Is there anything I can do to keep this from going to a collection agency?
Why did I receive a bill from the hospital and the physician’s office?
Will you bill my primary insurance organization?
Will you bill my secondary insurance organization?
Can you bill a Worker’s Compensation claim?
How can I find out if my insurance company has paid this claim?
Why didn’t my insurance pay this claim?
What happens if Heartland Pathology Consultants PC, is not contracted with my insurance?
How long will it take before my insurance company responds to this claim?
What do I do if the information shown on the Heartland Pathology Consultants, PC, bill does not match the information I’ve been provided by my insurance company?
Doesn’t Medicare and/or Medicaid pay for all laboratory testing?
I have questions about my treatment and diagnosis?
How long does it take to get my lab test results?
What happens if I am due a refund?
Refunds are processed through our billing office on a monthly basis. As per our bank guidelines if you paid your account with a credit card the funds will be returned to the card with which the payment was made. If you submitted a check or money order then you will receive a check in the mail from our office. If you have any additional questions please contact our billing office.