(405) 715-4500

Billing FAQs

Why have I received a bill from Heartland Pathology Consultants, PC?
The bill you received represents charges for anatomical laboratory services performed by Heartland Pathology Consultants, PC.  Pathology services are not part of your physician or hospital bill and are billed directly to you from our laboratory.   Any patient responsibility, including deductible and/or coinsurance, based on your member agreement with your health plan will be billed to you once your insurance has processed the claim.  Your billing statements will reflect this as well as your Explanation of Benefits (EOB) from your insurance.
Additional Reasons for receiving a bill.
  1. No response from your insurance company: Sometimes we don’t know the reason why an insurance company does not pay.  If they have not responded with a payment or denial within the time specified, it becomes your responsibility to resolve this matter with your insurance company.
  2. Unable to identify the patient due to incorrect name or ID number:  the name and insurance card number provided by your physician or medical facility must be identical to the name and insurance number listed on your card or the insurance company will be unable to process your claim.
  3. Coinsurance, co-payment or deductible: This is the amount due from you as determined by your insurance plan.  Please review your policy.  Deductibles must be paid before the insurance company will begin to make payments.  Sometimes the laboratory claim reaches the insurance company before the doctor or facility claim.  If you believe that the insurance company processed your claim incorrectly you will need to contact them as you know your plan benefits.
Where should I call with a billing question?

If you have questions about your bill, or you would like to pay a bill by phone please call our billing office at 405-705-0018 or 1-800-778-8480.  Please have the following information ready:  Insurance card, all correspondence from insurance company, and/or the bill from Heartland Pathology.

Can I pay my bill on-line?

Yes! To pay your bill on line, please have your account number and credit card available.  We accept Visa, Mastercard, Discover, and American Express with no additional fee for on-line service.  To prevent overpayment, please review your checkbook and credit card history before entering your information.  You may click here Pay my Bill or use the Pay my Bill tab on the Home Page. We also accept Care Credit.  You may pay your bill with Care Credit’s on line feature of “Pay my Provider”.  Simply search for Heartland Pathology and use the zip code 73034 to locate our company. 

What is the best time to call the billing office?

The billing office is open from 8:00 am to 4:00 pm Monday through Friday Central Standard Time.  If we are unavailable to answer your call, we do ask that you leave a message with your account number, name and return number. It is also helpful if you leave a brief message outlining the reason for your call.  However, for your convenience you may also call and leave a message 24 hours a day – seven days a week.  Our goal is to return all calls by the end of the next business day.

How can I make a payment on my account?

Payment can be made on this website, over the phone by using Visa, Mastercard, Discover, and American Express.  And, of course checks and credit card information may also be mailed to our office.  Please make sure your account number Is included to insure correct posting.  There is no additional fee for using the pay by phone or web site service.  Please call 405.705.0018 or 800.778.8450 to pay by phone.  All payments may be mailed to Heartland Pathology Consultants, PC, P.O. Box 26343 Oklahoma City, OK 73126-0343. For your convenience we are now accepting Care Credit.  You may pay your bill with Care Credit’s on line feature of “Pay my Provider”.  Simply search for Heartland Pathology and use the zip code 73034 to locate our company. 

I lost my job and can’t pay my bill, but I will when I can. Is there anything I can do to keep this from going to a collection agency?

Yes. Call us at 405.705.0018 or 800.778.8450.  Ask if you can set up a payment plan.  Then make the agreed monthly payments.  We will gladly keep your account in house when kept current.

Why did I receive a bill from the hospital and the physician’s office?

The hospital bill reflects fees incurred from the use of their facilities.  The physician or specialist bills you for services that he or she performed.

Will you bill my primary insurance organization?

Yes, we will gladly bill your primary insurance.  We will either need a copy of the front and back of your card(s) or alternatively you can submit your insurance organization’s names and claim mailing address, your policy and group number, the policyholder’s name and employer (if applicable).  The bill remains your responsibility.  Please contact the insurance company and see if you need to provide any additional information.  You may fax info to 405.705.0029

Will you bill my secondary insurance organization?

Yes, we’ll bill your secondary insurance organization. We will either need a copy of the front and back of your card(s). Alternatively you can submit your insurance organization’s names and claim mailing address, your policy and group number, the policyholder’s name and employer (if applicable).  We will file your secondary insurance once as a courtesy.

Can you bill a Worker’s Compensation claim?

Yes, provided that we receive all the necessary information.  To file your worker’s compensation claim we will need the following information: your social security number, the name of your employer, the date of injury, your Worker’s Compensation claim number and the name and address of the Worker’s Compensation carrier.

How can I find out if my insurance company has paid this claim?

Please read your bill carefully.  A line item adjustment will be printed on your first bill if we have received payment from the insurance company.  If you are still uncertain, you can either contact your insurance company directly or contact our billing department at 405.705.0018 or 800.778.8480.  You may also submit your inquiries to the billing department via this webpage by using the “Ask the Billing Department” link.

Why didn’t my insurance pay this claim?

You should have received an explanation of benefits (EOB) from your insurance carrier that explains in detail the services that were either paid or denied.  If you need further assistance determining the reason(s) why your insurance company did not pay for the performed services, please contact your insurance carrier directly.

What happens if Heartland Pathology Consultants PC, is not contracted with my insurance?

Heartland Pathology Consultants, PC will send a claim to your insurance company but you may be responsible for the full dollar amount billed. Please contact our office to discuss your account.

How long will it take before my insurance company responds to this claim?

Please allow your insurance company 4 to 6 weeks from filling to process your claim.  If your insurance claim has not been processed in that amount of time, contact your insurance company directly for further information.

What do I do if the information shown on the Heartland Pathology Consultants, PC, bill does not match the information I’ve been provided by my insurance company?
If you have received an explanation of benefits (EOB) from your insurance company that shows different information than the bill you have received from Heartland Pathology Consultants, PC please forward a copy of your EOB to our office.  You may fax this information to 405.705.0029 or mail a copy of the EOB to:
HPC Billing Office
PO Box 26343
Oklahoma City, OK 73126-0343
Doesn’t Medicare and/or Medicaid pay for all laboratory testing?

No. Medicaid coverage is limited to your individual eligibility.  Please check with your case worker regarding your coverage.  Medicare rules allow payment for most procedures.  Medicare patients must meet their annual deductible and a 20% coinsurance.  If you have a secondary plan, and the claim has not been filed, please let us know. 

I have questions about my treatment and diagnosis?

If you have questions about your treatment, diagnosis or other medically related question, contact your health care provider.

How long does it take to get my lab test results?

The time it takes to provide laboratory results to your physician is dependent upon the type of test and procedures involved.  Most results are available to your physician the day after the receipt of the specimens by the laboratory. Some specialized test may take more time.  Please check with your physician to see what timeframe he has for reviewing and relaying lab results to you, along with his comments and recommendations.

What happens if I am due a refund?

Refunds are processed through our billing office on a monthly basis.  As per our bank guidelines if you paid your account with a credit card the funds will be returned to the card with which the payment was made.  If you submitted a check or money order then you will receive a check in the mail from our office.  If you have any additional questions please contact our billing office.

Contact Us

Main Office: (405) 715-4500

Fax: (405) 715-4519

Billing: (405) 705-0018

Billing Fax: (405) 705-0029

2701 Coltrane Place
Suite 3
Edmond, OK 73034

CAP# 7176311
CLIA# 37D0936596